FAQs

About
An online research panel is a community of individuals with similar interests, and experiences, who have voluntarily chosen to participate in online research studies about various topics related to their common interests.

How long will I remain on the panel?
You may remain on the panel as long as you choose to participate. Members may remove themselves from QVC Lounge at any time by clicking the unsubscribe button found at the bottom of the emails that you receive from us. Alternatively you can send an email to support@qvclounge.com to request removal and you will be removed for out panel list.

Will my profile information be sold to other companies?
The information collected by the QVC Lounge is not sold or distributed to any company. All information is strictly confidential and privacy is guaranteed. Your name will never be sold, exchanged, or distributed to any other party without your express acknowledgement. See our Privacy Policy for complete details.

Taking Surveys and Joining Discussions

Will I be able to select the types of surveys in which I participate?
Yes. We will use the information that you provide to us in the member profile survey to send you invitations to surveys that fit your outlined preferences.

How frequently will I be invited to share my opinion?
While the QVC Lounge Research team issues survey and discussion invitations at least once every month, this doesn’t necessarily mean every member will be invited to participate each time. This is because, from time to time, only a set number of invitations are issued for certain surveys and discussions. We encourage you to participate in as many studies as you are invited to and each month just for participating in and completing our surveys you will be entered into a prize draw to win 1 of 5 £30 QVC credit prizes.

How will I know if there is a survey or discussion for me to complete?
We will send you an email invitation with a link to the survey or discussion. You are under no obligation to participate; however, if after several invitations you do not participate in any surveys or discussions, we may consider you an inactive member. Inactive members may be removed from the community if they don’t participate over a period of time.

How much time does it take to complete a survey?
We know that your time is valuable, so we ensure that our surveys are as short as possible. They usually take no more than 5 to 10 minutes to complete.

How long will I have to complete each survey?
You will typically have anywhere from 72 hours to one week to complete each survey.

How do I know you actually received my questionnaire answers?
At the end of each survey is a "Finish" or "Submit" button. Once you have clicked that button, your data is stored on our secure server. You will then see a Thank You page. This indicates that we have received your input.

How do I complete a survey?
You will be e-mailed a unique URL address for each survey you are invited. Simply click on the URL included in the email or alternatively cut and paste the address into a web browser of your choice and complete the survey form online. Survey length is closely controlled to minimize the use of your time.

Are there any prizes for filling out the survey?
Yes, to show our appreciation, each month just for participating in and completing our surveys you will be entered into a prize draw to win 1 of 5 £30 QVC credits.

Miscellaneous

Do I need special hardware or software?
No. Almost any computer with Internet access is sufficient to complete our surveys.

Are there any fees or costs?
No. Your community membership is absolutely free. In fact, we are sure that you will find taking our surveys and participating in our discussions to be an enjoyable and rewarding experience.

What if I have more than one email address?
Many people have several email accounts. If you have more than one email address, please register with the email address you would like us to use when contacting you. In addition, please make sure you add support@qvclounge.com to your address book. This will ensure you always receive our email notifications.

How do I cancel my membership (opt-out)?
As a QVC Lounge community member, you will receive email invitations to complete online surveys and join discussions. To deactivate your membership, you can simply click on the unsubscribe link located at the bottom of the email invitation. Alternatively, you can send an email to support@qvclounge.com to request removal and you will no longer receive survey invitations.

What if my registration information changes?
Since your registration information is critical to our sending you the most appropriate surveys, we have developed a place for you to update your information at any time. Simply log in with your username and password and click on the update link. Here you can make changes to your email address and password. This will ensure that we will send our studies to the correct email address.

Privacy
For more details, please see our privacy policy.

Help
If you experience a technical problem, please e-mail us at: support@qvclounge.com. Please be as specific as possible when describing the problem.

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